Shipping policy

At Three Bears, we collaborate with reputable transport and courier agencies to ensure the efficient delivery of your orders. However, please note that Three Bears will not be held responsible for any delays resulting from incomplete or inaccurate address information. In cases where we need to reship an order due to address issues, customers will be responsible for covering the re-shipping charges and any associated fines or penalties.

Delivery Timeframes

Our goal is to deliver your orders within approximately 4-6 working days from the date of shipment. We dispatch all orders using trusted carriers, and they will be delivered directly to your doorstep.

Shipping Address

To ensure the timely delivery of your orders, it's crucial to provide a complete and accurate shipping address, including the postal code or zip code. Your billing address should match the one where you receive your credit card statements, while the shipping address is where we will deliver your order.

Customer Responsibility for Shipping Charges

In cases where issues related to product size arise due to customer error or dissatisfaction with product quality, the customer will be responsible for both the outbound and return shipping charges.

Our Preferred Courier Partners

Three Bears relies on the services of esteemed transport and courier agencies, ensuring reliable delivery to major cities in India. Our preferred partners include Fedex, EcomExpress, Delhivery, Xpressbees, and Dotzot.

Alternate Shipping Options

If you wish to explore alternative shipping options, especially for large merchandise orders, please feel free to contact us at threebearsclothingss@gmail.com. Upon request, we may provide special quotes for shipping.

Split Shipments

In cases of multiple orders, you may receive them separately based on product availability and different shipping locations.

Product Origin

All our products are shipped from India.

Refund and Returns Due to Shipping Delays

Please note that Three Bears will not issue refunds, returns, replacements, or exchanges solely due to shipping delays caused by the carrier agency. However, at our discretion, we may offer store credit that you can use for future orders.

Delay Notification

If your order experiences delays due to stock unavailability or any other unforeseen issues, Three Bears will notify you promptly via email.

Shipment Time

The estimated shipment time displayed on our website for each product is indicative and subject to change. For a more accurate estimate, please contact us via email with your order number or item codes.

We endeavor to process orders within 24-48 hours of placement. Under ideal conditions, you can typically expect your order to be delivered in 4-6 business days.

Transit Risk

All orders shipped by Three Bears are fully insured at no extra cost to our customers. In the rare event of a lost order during transit, we will initiate the reprocessing of the order. However, please be aware that we are not responsible for lost packages during transit or any damages to packaging once the carrier agency has delivered it to the address provided by the customer.

Tracking Your Shipment

Three Bears will provide shipment details via email alerts once the package is handed over to the carrier agency. These email notifications will include information about the transport/courier agency's website, tracking number, and the expected delivery date. You can use this information to track the status of your package.

Please keep in mind that tracking numbers for shipped orders may take up to 24 business hours to become active on the carrier agency's websites.

Request for Address Change

If you need to change your shipping address, please make the request within 24 hours of placing your order by sending an email to threebearsclothingss@gmail.com.

Ready to Ship Section

Our Ready to Ship Section is designed to accommodate last-minute orders, ensuring delivery within the next 4-6 business working days.

Delays

While we make every effort to meet our shipment timeframes, delays may occasionally occur due to unforeseen circumstances beyond our control. In such cases, we regret to inform you that we do not offer refunds, returns, replacements, or exchanges. However, we may provide benefits such as store credit for future orders or free gifts on a case-by-case basis.

Custom Duty (International Orders)

For international orders, please be aware that customs duties or charges may apply based on the import regulations of your country. These charges are the responsibility of the customer.

For any inquiries or assistance regarding your order or shipment, please do not hesitate to contact us at threebearsclothingss@gmail.com.

We sincerely thank you for choosing Three Bears, and we are eagerly looking forward to serving you!